Perched in one of England’s most enviable seaside locations, the FJB Hotel Group is a collection of four unique 3* and 4* hotels, each with its own individual character and team of welcoming staff. Each hotel offers either stunning sea views or direct access to the world-famous Sandbanks beach – seven miles of prestigious blue flag awarded sand to get between your toes!

We aim to set ourselves apart from others with a level of service and attention to detail that is second to none and an atmosphere that can only be described as a home-from-home. We put the guest at the heart of everything we do.

Working in spectacular surroundings based on the exclusive Sandbanks peninsula, at our boutique 4* Harbour Heights Hotel, are looking to recruit experienced Food and Beverage Assistants to join their teams. The hotels are looking for the best in customer service, so if you have experience working in hotels in customer- facing roles and you are professional and confident, then this could be for you.

Successful candidates would be required to work to a rota which will include weekends, evenings and bank holidays on rotation.

The main responsibilities of the roles include:

• To acknowledge and assist guests at the earliest opportunity, providing outstanding customer service and a professional attitude at all times.
• To take orders in line with the hotel’s procedures, reading back to the customer to ensure accuracy.
• To confidently work within all sittings – breakfast, lunch, high tea and dinner.
• Understanding and being aware of all hotel special offers and rates.
• Understanding the hotels facilities and food and beverage operations.
• Ensuring the bar and restaurant areas remain highly presentable and hygienic at all times.
• Ensuring all products are entered into the till correctly before serving to guests.

Candidate specification:

• A real passion for providing excellent customer services is a MUST.
• High attention to detail.
• Previous experience, ideally in a hotel or hospitality background.
• Strong written and verbal communication skills.
• IT literate.
• The candidate must be able to do some physical work as it will be a part of the role.

Benefits

-Meals on Duty
-Watersports, food and beverage discounts – after a qualifying period
-On the job training
-Pension Scheme
-Regular Bonus Schemes
-Opportunities for promotion and transfer within the Company

If you would like to join a professional and friendly team, APPLY NOW!

The vacancy is available for an immediate start and offers a great working environment, meals on duty and discounted rates (after a qualifying period).

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application.

 Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due to the location of the Hotel – you will need to ensure you have means of transport to get to and from work.